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If you have recently purchased a kitchen or wardrobe from a Pridex Kitchens or Innovative Interiors franchise, we really would appreciate your feedback. We will take any comments, positive or otherwise, seriously and will act upon them forthwith.
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Please note that your feedback will take no longer than 5 minutes, is CONFIDENTIAL and will be used only by the Management of Pridex Franchising Limited to provide a better quality of service to our customers.
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Email Address:
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Name:
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1. Which Pridex franchise did you deal with?
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East Tamaki
Palmerston North
Tauranga
Hawkes Bay
Kapiti
Wellington
Upper Hutt
Christchurch
Dunedin
Wanaka
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2. Who was your Kitchen Sales Consultant?
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3. Please rate the product and service you received under the criteria 3.1 to 3.3 below:
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3.1 How did the product and service you received from your local Pridex Kitchen Franchise match with your expectations?
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Excellent
Very Good
Average
Below Average
Poor
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3.2 How did the timeframes for design, quotation and supply meet with your expectations?
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Excellent
Very Good
Average
Below Average
Poor
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3.3 How do you rate your experience with our installation team and the installation process in general?
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Excellent
Very Good
Average
Below Average
Poor
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3.4 If you rated the product or service delivered by our Kitchen Franchise "Average", "Below Average" or "Poor" in any of questions 3.1, 3.2 or 3.3 above please comment or suggest how could their service to you could be improved.
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4. Please rate your kitchen sales consultant for the following 5 criteria in 4.1 to 4.5 below
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4.1
Product Knowledge
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Excellent
Very Good
Average
Below Average
Poor
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4.2 Interpreting and satisfying your requirements
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Excellent
Very Good
Average
Below Average
Poor
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4.3 Explanation of Kitchen plan, accessories and installation process
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Excellent
Very Good
Average
Below Average
Poor
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4.4 Communication during the sales and installation process
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Excellent
Very Good
Average
Below Average
Poor
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4.5 After sales service
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Excellent
Very Good
Average
Below Average
Poor
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4.6 If you rated our Kitchen Sales Consultant "Average", "Below Average" or "Poor" in any of questions 4.1, 4.2, 4.3, 4.4 or 4.5 above please comment or suggest how could their service to you could be improved.
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5.1 What features do you value the most in your kitchen?
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Increased Storage
Aesthetically pleasing design
Efficent workflow
Other (please specify below)
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5.2 Other features you really value in your kitchen
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5.3 What did you enjoy most about working with us in creating your dream kitchen?
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6.1 Generally, how did the service you received from your local Pridex Kitchen franchise match with your expectations?
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Excellent
Very Good
Average
Below Average
Poor
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6.2 If you rated us "Average", "Below Average" or "Poor" in 6.1 above please comment or suggest how could our service should be improved.
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7.1 Finally, would you be prepared to recommend Pridex Kitchens to any of your friends? If so, please enter contact details below and each entry will enter you in the draw for a Air New Zealand mystery weekend.
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Unreservedly "Yes!"
Maybe (see my comments below)
Probably not (for the reasons indicated below)
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7.2 Please enter any information you wish from 7.1 above here
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You may also rate our service on the following independent websites
www.nocowboys.co.nz, or www.mytradesman.co.nz
Pridex Kitchens and its franchisees place great importance on your feedback in improving the quality of our service. In appreciation of your time, your input will go into the monthly draw for a $50 Whitcoulls gift voucher.
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Feedback results will be available only to those valuable customers who express an interest. Should you wish to avail yourself of this opportunity, please indicate either a "Yes" or a "No"
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Yes
No
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Should you have any concerns or queries regarding any aspect of this CONFIDENTIAL feedback, please contact Steve Chaning-Pearce at Pridex Industries NZ Limited on DDI (06) 351 0918 or stevecp@pridex.co.nz
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